How we handle your data — transparent, secure, and GDPR compliant.
Privacy Policy for Ostrich Download Manager
Last updated: June 2026
Ostrich DM ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect information you provide directly when you:
- Create an account: Name, email address, device ID.
- Make a purchase: Billing information, payment details (processed securely via third-party payment providers).
- Contact support: Email, name, and message content.
- Use the software: Anonymous usage statistics (download speed, file types) to improve performance.
2. How We Use Your Data
- To provide, maintain, and improve Ostrich Download Manager.
- To process license purchases and send activation keys.
- To respond to customer support inquiries.
- To send you important updates about the software (with your consent).
- To detect and prevent technical issues or misuse.
3. Data Protection & Security
We implement industry-standard security measures including SSL/TLS encryption, secure data storage, and regular security audits. Payment information is processed by trusted third-party payment gateways (Stripe, PayPal) and never stored on our servers.
4. GDPR Compliance (For EU Users)
- Right to Access: You can request a copy of your data.
- Right to Rectification: You can correct inaccurate data.
- Right to Erasure: You can request deletion of your data.
- Right to Data Portability: You can request your data in machine-readable format.
- Right to Object: You can object to data processing for marketing purposes.
To exercise these rights, email us at support@ostrichdownloadmanager.com.
5. Data Retention
We retain your data only as long as necessary to provide you with Ostrich Download Manager services. License purchase data is retained for 10 years for tax/legal compliance. You can request deletion anytime.
6. Third-Party Services
We use the following third-party services:
- Stripe/PayPal: For payment processing (no financial data stored on our servers).
- SendGrid: For transactional emails (license keys, support replies).
- Google Analytics: Anonymous usage statistics (IP-anonymized).
7. Cookies
Ostrich DM uses minimal cookies for authentication and session management. We do not use tracking cookies for advertising.
8. Children's Privacy
Ostrich DM is not intended for children under 13. We do not knowingly collect data from minors.
9. Changes to This Policy
We may update this policy periodically. Significant changes will be communicated via email or on our website.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: support@ostrichdownloadmanager.com